Privacy Policy
Last updated: October 27, 2025
1. Introduction
Fluentloop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform and services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Email address (for account creation and authentication)
- Profile information (optional)
- Payment information (processed securely through third-party payment processors)
2.2 Usage Information
We automatically collect certain information about your device and how you interact with our Service:
- Learning progress and statistics
- Flashcards created and studied
- Device information and browser type
- IP address and general location
- Usage patterns and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and manage your subscription
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve user experience
- Personalize your learning experience
- Detect, prevent, and address technical issues and fraudulent activity
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, analytics, hosting)
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide you with our Service and as described in this Privacy Policy. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Export your data in a portable format
- Opt-out of marketing communications
To exercise these rights, please contact us at support@fluentloop.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to provide a personalized experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Service.
9. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@fluentloop.com